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Installing Dashlane Desktop is a straightforward process, but users sometimes encounter issues during installation. This guide provides comprehensive troubleshooting tips to ensure a smooth setup experience.

1. Verify System Requirements

Before attempting to install Dashlane Desktop, ensure that your system meets the minimum requirements. Dashlane Desktop supports Windows 7 or later and macOS 10.12 or later. For optimal performance, ensure your system meets the latest recommended specifications from Dashlane’s official website.

2. Download Dashlane from the Official Website

Always download Dashlane Desktop directly from the official Dashlane website to avoid potential issues caused by third-party sites. To download:

1. Visit.
2. Select the appropriate version for your operating system.
3. Click on the download link and save the file to your computer.

3. Check Internet Connection

A stable internet connection is crucial for downloading and installing Dashlane Desktop. Ensure that your connection is active and stable before initiating the installation process. If you're using a VPN or proxy, try disabling them temporarily, as they might interfere with the download or installation.

4. Run the Installer as Administrator

For Windows users, running the installer with administrative privileges can resolve many issues. To do this:

1. Right-click on the downloaded Dashlane installer file.
2. Select “Run as administrator.”
3. Follow the on-screen instructions to complete the installation.

For macOS users, you may need to provide administrative credentials when prompted during the installation process.

5. Disable Antivirus and Firewall Temporarily

Antivirus programs and firewalls can sometimes block the installation of new software. Temporarily disable your antivirus and firewall during the installation of Dashlane Desktop:

1. Open your antivirus or firewall settings.
2. Locate the option to disable protection temporarily.
3. Proceed with the installation.
4. Re-enable your antivirus and firewall once the installation is complete.

6. Ensure Previous Versions Are Uninstalled

If you have an older version of Dashlane Desktop installed, it might conflict with the new installation. To avoid this:

1. Open the Control Panel on Windows or Applications folder on macOS.
2. Locate and uninstall any previous versions of Dashlane.
3. Restart your computer before attempting a new installation.

7. Check for Software Updates

Ensure that your operating system and all related software are up to date. Sometimes, outdated system software can cause compatibility issues. Update your system software through the following methods:

• Windows: Go to Settings > Update & Security > Windows Update and click Check for updates.
• macOS: Go to System Preferences > Software Update and install any available updates.

8. Verify Disk Space

Insufficient disk space can cause installation failures. Check your available disk space and ensure you have enough room for Dashlane Desktop:

• Windows: Open File Explorer, right-click on your system drive (usually C:), and select Properties to view available space.
• macOS: Click on the Apple menu, select About This Mac, and go to the Storage tab to view available space.

9. Resolve Installation Errors

If you encounter specific error messages during installation, use the following tips:

• Error Code 0x80070005: This error often relates to permission issues. Ensure you are running the installer as an administrator.
• Error Code 1603: This is a common installation error. Ensure that all previous versions of Dashlane are uninstalled, and check for disk space and system updates.

10. Contact Dashlane Support

If you have tried all the above steps and still face issues, reach out to Dashlane’s customer support. Provide them with detailed information about the problem and any error messages you received. Dashlane’s support team can offer additional troubleshooting tips or solutions specific to your issue.

11. Reinstall Dashlane Desktop

If all else fails, try uninstalling Dashlane Desktop completely and reinstalling it:

1. Uninstall Dashlane using the methods described above.
2. Restart your computer.
3. Download the latest version of the Dashlane installer from the official website.
4. Reinstall Dashlane Desktop using administrative privileges.

12. Additional Tips

• Clear Cache and Temporary Files: Sometimes, clearing your system cache and temporary files can resolve installation issues. Use tools like Disk Cleanup on Windows or CleanMyMac on macOS.
• Check for Conflicting Software: Other installed software might conflict with Dashlane. Try performing a clean boot on Windows or safe mode on macOS to troubleshoot potential conflicts.

By following these troubleshooting tips, you can address common issues and ensure a successful installation of Dashlane Desktop.